Frequently Asked Questions

Since IKI is by appointment only, how do we make an appointment?

 

You may make an appointment in several ways:

How does the wait list work?

 

When a practitioner’s schedule is full, we will add patients to the wait list and ask you for your general availability. As the practitioner’s schedule opens up, the receptionist will email or text patients on the wait list whose availability matches that opening. The receptionist will schedule on a first-serve basis as patients respond to the notification. Please note that, based on the practitioner’s treatment plan, the receptionist will prioritize those in pain.

Does IKI accept insurance?

 

Many insurance companies recognize our services as out-of-network benefits. Please contact your insurance company to discuss these options.

We focus fully on your care and results, so we do not bill insurance or submit prior authorizations on your behalf.

We email a detailed receipt after each visit, which you can submit to your insurance for possible reimbursement based on your specific plan.

Some insurance companies, including Medicare or Medicaid-based plans, require prior authorizations to be submitted by a physician or a provider recognized within their system. Our providers are not recognized within their system.

If your plan requires authorization or documentation, your primary care provider or specialist will need to handle that portion.

Our services are eligible for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). Always check your plan for coverage specifics, but our team will provide the necessary documentation to support your claim and make the process as seamless as possible. Please note that you may also require a medical letter of necessity from your primary physician.

How does billing work if you’re out-of-network?

Payment is collected at the time of your appointment.

If you have out-of-network benefits, we're happy to provide a superbill for you to submit to your insurance company. Your insurance provider is the best resource for questions about coverage, benefits, claims, and reimbursement, as these decisions are made directly between you and your plan.

What forms of payment do you accept?

We accept all major credit and debit cards, along with HSA and FSA cards. You securely store a card in your patient portal for seamless checkouts. Our goal is to make billing and scheduling effortless so you can focus on your care, not the paperwork.

I still have questions to ask you.

 

Please send us a message and we will get back to you within 48 business hours.