Frequently Asked Questions

Since IKI is by appointment only, how do we make an appointment?

 

You may make an appointment in several ways:

How does the wait list work?

 

When a practitioner’s schedule is full, we will add patients to the wait list and ask you for your general availability. As the practitioner’s schedule opens up, the receptionist will email or text patients on the wait list whose availability matches that opening. The receptionist will schedule on a first-serve basis as patients respond to the notification. Please note that, based on the practitioner’s treatment plan, the receptionist will prioritize those in pain.

Does IKI accept insurance?

 

We are not currently eligible to accept insurance directly. If your plan includes out-of-network benefits, we’ll be happy to provide a superbill so you can request reimbursement from your insurer.

Many of our services are eligible for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). We provide you with the receipt to submit your claim, or you can use your HSA or FSA card for each medical massage session.

I still have questions to ask you.

 

Please send us a message and we will get back to you within 48 business hours.