Frequently Asked Questions

Since IKI is by appointment only, how do we make an appointment?

 

You may make an appointment in several ways:

How does the wait list work?

 

When a practitioner’s schedule is full, we will add patients to the wait list and ask you for your general availability. As the practitioner’s schedule opens up, the receptionist will email or text patients on the wait list whose availability matches that opening. The receptionist will schedule on a first-serve basis as patients respond to the notification. Please note that, based on the practitioner’s treatment plan, the receptionist will prioritize those in pain.

Does IKI accept insurance?

 

We are considered out-of-network providers and are happy to provide superbills that you can submit to your insurance company for potential reimbursement.

Our services are eligible for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). Always check your plan for coverage specifics, but our team will provide the necessary documentation to support your claim and make the process as seamless as possible. Please note that you may also require a medical letter of necessity from your medical provider.

How does billing work if you’re out-of-network?

Payment is collected at the time of your appointment. After your visit, you’ll receive an itemized superbill containing the necessary medical codes for your insurance. This allows you to request reimbursement directly from your insurer. The process is straightforward and gives you the flexibility to use your benefits while keeping your care simple and personalized.

What forms of payment do you accept?

We accept all major credit and debit cards, along with HSA and FSA cards. You may securely store a card in your patient portal for seamless checkouts. Our goal is to make billing and scheduling effortless so you can focus on your care, not the paperwork.

I still have questions to ask you.

 

Please send us a message and we will get back to you within 48 business hours.